SUPPORT

Software maintenance & support

Launch is just the beginning. We keep your website, app or system secure, updated and performing at its best.

All systems ok
✓Security patch applied
✓Bug #214 fixed
Polishing checkout…
Melo with a toolbox fixing and polishing an app screen
FastResponse times
MonthlyHealth reports
FlexibleSupport plans
ON THE MENU

Care for everything after launch

WHY THIS MELON

Peace of mind, every month

01Guaranteed response timesClear SLAs in writing, from critical incidents to small tweaks.
02Proactive, not reactiveWe spot and fix issues before your users notice them.
03We support apps we didn't buildWe audit, document and take over code from any vendor.
04Transparent monthly reportsUptime, fixes, updates and hours used, every month.
SUPPORT PLANS

Pick the care you need

BasicFor stable websites
RESPONSE24 hours
HOURS / MONTH5 hrs
  • ●Security patches & plugin updates
  • ●Daily backups
  • ●Uptime monitoring
  • ●Bug fixes within monthly hours
  • ●Monthly health report
Weigh my idea
MOST POPULAR
GrowthFor active products
RESPONSE8 hours
HOURS / MONTH15 hrs
  • ●Everything in Basic
  • ●Performance optimisation
  • ●Small feature enhancements
  • ●iOS & Android OS updates
  • ●Priority support channel
Weigh my idea
PremiumFor business-critical systems
RESPONSE1 hour, 24/7
HOURS / MONTH40 hrs
  • ●Everything in Growth
  • ●24/7 incident response
  • ●Dedicated support engineer
  • ●Quarterly security audits
  • ●Roadmap & feature planning
Weigh my idea
THE RECIPE

How support works

01OnboardingCode, hosting and access audited and documented.
02MonitoringUptime, errors and security watched around the clock.
03Fix & UpdateIssues resolved within your plan’s response time.
04ImprovePerformance tuning and small enhancements.
05ReportMonthly health report and planning call.
THE TOOL SHED

What we grow it with

WordPress logoWordPress
Laravel logoLaravel
React logoReact
Node.js logoNode.js
WHAT WE GROW

Things we love to grow

01

Ongoing website care

Updates, backups, security patches and small content changes handled for you, so your website always looks and works its best.

Care for my website →
02

App updates for new iOS and Android versions

Every new OS release tested and supported, store policies kept up to date, and crashes fixed before reviews suffer.

Keep my app current →
03

Taking over abandoned projects

Previous developer disappeared? We audit the code, recover access, document everything and get it running smoothly again.

Rescue my project →
Uptime · 99.98% this month
FRESH FROM THE OVEN

Slices we've served

See every slice
SWEET WORDS

What our clients are munching on

01 / 15

“I contacted them for my website SEO a few months back and I was waiting for the results before giving a recommendation. The contract is still left for another 6 months but I am quite satisfied with the results I have seen. Keep it up, hoping to see more good results ahead. Cheers!”

Peggy ChavisSEO

“Their book writing and book editing services are highly commendable. I would highly recommend them if you are looking for book-related services. Soon I'll be availing their book marketing services once my new book is live. Thanks team once again!”

Dr. Don C. HindsBook writing and editing

“I needed book formatting services and am extremely happy with this team. The process was quite smooth, although there were some hiccups at the start but the team managed and handled everything quite well. 5/5 points!!”

Michelle LewisBook formatting

“I approached them for the Book Writing services and I was quite pleased with the results. Highly professional and experienced team to work with!”

Sunny FlynnBook writing

“I got my book edited from their team and was quite pleased and satisfied with their services. A wonderful experience!”

David C. HallBook editing

“I needed a promotion video animation to generate interest in my new business, and Digital Melon did an amazing job. They took the time to understand my goals and target audience and created an informative and persuasive video. I am so happy with the results, and I would highly recommend.”

You Space LLCVideo animation

“The team was very informed and experienced. They made the training fun and entertaining, and easy to understand. Presented the content in a very orderly fashion and was very thorough. The company is turning out very successful businesses and using tools and resources that are very innovative.”

Verified clientTraining

“Digital Melon is a must-try for e-commerce and mobile apps. Bruce and Alexa are fantastic! They grasp your project, give amazing suggestions, and deliver surprises. Just share your ideas, and they'll work wonders!”

Zachary HoffmanE-commerce and mobile apps

“To whom this may concern. This is my testament to the professional, transparent and extremely proficient service I received from 'Digital Melon'. I would recommend their services, without hesitation, to anyone needing a website set up, and am grateful for the high standard of work they provided…”

Pieces of JamieWebsite

“First of all I would like to say, Thank You! This was a great opportunity. I appreciate the various levels of communication in an effort to help me understand your process to get my website up and running. Your process also allows me to manage and make changes to my site as I see fit. I look forward to working with you all again and I will begin sending referrals as well!”

The Vape LadzWebsite

“Digital Melon has been a perfect match for my company. My consultant Mr. Hassan has worked with me tirelessly providing custom designed artwork top to bottom. I can't explain the joy I am feeling. I highly recommend this company to my family, friends and/or associates. I promise whatever problem you may encounter it will get fixed. Hassan's favorite expression to me is "Do not worry Ryan." He is right. Digital Melon is the best investment for money spent.”

Ryan H. RollinsCustom artwork

“Digital Melon seamlessly blends creativity and functionality in web design, delivering a visually captivating and user-friendly website. Their digital marketing expertise, including targeted campaigns and SEO strategies, significantly increased my online visibility and conversions. The team's transparent communication and commitment to staying ahead of industry trends make them a top-notch choice for businesses.”

Liam SmithWeb design, digital marketing, SEO

“The best web design company to work with. They will treat your business as their own and make sure all your digital needs are met. The developers and designers feel like a part of our own team. Appreciate you guys!!”

Daniel D'cruzWeb design

“Had a positive and amazing experience with Digital Melon. I approached them for logo and website creation and was pleased with the results. Keep it up!”

Harry SmithLogo and website

“Bruce from Digital Melon made creating my site such a pleasant and seamless experience! He and his team did such a great job. He walked me through the process and really made it easy to edit and customize my site. The price was great value too! I'll be recommending their services to anybody who needs it!”

Bruce WallaceWebsite
SNACKING WITH US

Brands in our fruit bowl

Qamar StudioNakhla CoffeeRimal MotorsSaffron LaneZephyr LabsTamr & CoQamar StudioNakhla CoffeeRimal MotorsSaffron LaneZephyr LabsTamr & Co
Bluefin CapitalDunes DigitalOrchid ClinicsPebble LearningMarhaba TravelCedar CargoBluefin CapitalDunes DigitalOrchid ClinicsPebble LearningMarhaba TravelCedar Cargo

How much does support cost?

Plans are tailored to your product and usage. Tell us what you run and get a support quote in 2–3 working days.

THE MELON MEMO

Maintenance & support reads

Read every note
ASK MELO

Questions from the queue

Melo thinking ?

Security patches, software and plugin updates, backups, uptime and error monitoring, bug fixes, performance tuning and a monthly health report. Higher plans add feature work and 24/7 incident response.

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